Who Are You?

Customer Service / Help Desk

What Do You Control?

Administration and direction of customer service programs (including both online and phone support) as well as general Help Desk support for employees (whether technical or not).

What Can You Self-Service Automate?

Can create 24/7 available self-service and decision support applications that customers and employees can access remotely and at work to get up to date product and service information, forms, training and directions around the products/services they have questions on, so that redundant tasks can be addressed online, training can be available at all hours and allow the Customer Service Manager/Help Desk Manager to focus on more time-intensive complex tasks of their position.

Benefits Received Include:

Significantly lowers direct costs related to paper, printing, and fax/phone charges around the communication and administration of such customer support and employee help desk functions. Improves quality control and customer service levels. Reduces trouble ticket generation. Lowers customer and employee time spent on the job reviewing and searching for information and calling with redundant questions which results in improved productivity and efficiency Improved customer loyalty which, in turn, improves continuation of client relationships. Captures and retains rules/directions of the Customer Service/Help Desk Manager so if he/she is not available then the company and its employees can still access key directives that the Customer Service/Help Desk Manager would have wanted conveyed.

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Topiary Communications 700 S. Clinton, Suite 110; Chicago, IL, 60607; (312)957-1945 (P); (312)957-1946(F)