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- Reduce Costs - PersonalPro's web-based, self-service knowledge base acts as the first line of support for employee and customer inquiries, thus reducing the need to call or email your service desk. According to Forrester Research, the typical cost to answer questions ranges from $33 (phone) to $10 (email) to $7.80 (Web-based chat) to $1 (Web self-service).
- Customer Satisfaction - Customers receive instant, accurate answers from a dynamic knowledge base of previously asked questions. Our technology also enables companies to deliver personalized answers, and process new questions quickly and efficiently.
- Gain Insight - PersonalPro offers unique reporting tools that track employee and customer responses, interests and concerns, overall and by category or product.
- Help employees and customers help themselves - Questions are linked to each other based on customer browsing patterns and follow-on questions are suggested automatically, encouraging customers to take full advantage of this self-service feature, rather than contact you via telephone or email.
- 24/7 Availability - Answers from your organization can be accessed by your customers 24 hours a day, seven days a week, not just during normal business hours.
- Allow customer service teams to focus on high-value tasks - PersonalPro reduces repetitive questions, inbound email, and call center volume. Our technology allows you and your staff to conserve your scarcest resource - time - and focus on mission-critical projects, rather than answering the same questions over and over again.
Self Service Benefits | Licensing Personal Pro | Contact Topiary